Help Center
Security Infrastructure & Info PortalWelcome to the Help Center. Type your query below to search our instant resolution database, or submit a priority support ticket directly to our technical and escrow managers.
How do I deposit funds on CloudExchange?
Go to your Wallet dashboard, choose the asset (e.g. USDT), click Deposit, and copy your specific ledger address or generate a Tatum-sync address.
Is the P2P Escrow mechanism fully automated?
Yes. Once a seller puts assets into escrow, they are cryptographically locked. Our automated invoice metadata verification detects payment screenshots to prevent manual release disputes.
How do I reset my account Passkeys?
Go to Security & Compliance -> Passkey Management, trigger a two-factor validation overlay, then add your new biometric or hardware key.
What is the custom GoldChain L1 native coin?
GoldChain L1 is a custom high-throughput blockchain layer. The native GOLD token facilitates matching commissions and network fuel charges at a fraction of EVM network fees.